RETRO EUROPE ONLINE STORE
BUY RETRO FURNITURE ONLINE AND SAVE - UP TO 70% OFF RRP
Frequently Asked Questions.
For your general assistance we have listed the questions we are regularly asked.
•General Information
•Delivery and shipping
•Payment and Purchasing
•Warranty and Guarantees
•Other frequently asked questions
Q: - Do You Have A Showroom or Furniture Department Store?
Retro Europe are exclusively an Internet on line business. We do not have showrooms or furniture department stores. High Street retailers have enormous overheads which is reflected in their prices. Retro Europe are able offer considerably lower prices than traditional sellers who have expensive showrooms that add to the cost of your purchase!
Retro Europe products come with a No Quibble 7 Day Money Back Guarantee and 24 Month Warranty. Total Peace of Mind.
Q: Does Retro Europe offer designer furniture and retro clocks not listed on the website?
On our European websites we only list around a third of the total items we supply worldwide. Please contact us with any request you have at info@retroeurope.com.
Q:Could you send me a printed catalogue ?
Sorry no!!, we do not issue any printed material. First and foremost we aim to be as carbon natural as possible, we always aim to offer great value for money, this is one way is to radically save on marketing expenses and manpower resources.
Q: Do you have any agents where I can view the furniture?
No showrooms, agents or middle men. We import direct from our manufacturer/ partner and sell direct online. We control the whole business of manufacture through to the end client, keeping costs down at all times allowing us to reflect these savings in our prices.
•General Information
•Delivery and shipping
•Payment and Purchasing
•Warranty and Guarantees
•Other frequently asked questions
Q: Is Local Pickup An Option?
Health & Safety Regulations restrict private collections. Our couriers deliver direct to you.
Q: Can Retro Europe deliver worldwide?
For many years we have been shipping to Europe, US and Canada every week.We have extensive experience in worldwide shipping and offer very competitive rates and a safe service.
Q: What is the cost of delivery?
We itemise all shipping costs on then website. Please contact us at info@retroeurope.com if you require a quote to other countries.
Q: Am I covered for transit damage?
Yes, all our shipments have transit damage cover. In the unlikely event of any problems we ask you to notify us immediately within a few hours of delivery and prepare the item in its original carton for the return transit. A free replacement will then be dispatched.
Q. What happens if I receive my product and it has been damaged in transit?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible.
We shall have a replacement item sent out as soon as possible, at no additional cost to you. We shall also arrange to have the damaged item returned to our offices at our expense. Items damaged in shipping must be reported within 6 hours of your receipt of the item. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item.
Q. Will the trucking companies deliver inside my house?
Delivery will be to outside of your home while you are present and you will be required to bring the pieces inside. The driver is not insured to enter your premises but will use his discretion and generally is accommodating, however standard delivery charges are for a single operative delivery and for larger items we advise our clients to make the necessary arrangements at the delivery point.SAME DAY White Glove Service is an option where the delivery team will bring the pieces inside, unpack them, set them up and remove all packaging materials with them.
Q: When Will My Purchase be dispatched and how long will I have to wait?
We dispatch Monday and Thursday. Please allow 5 working days. We provide you with a tracking number as soon as your purchase is dispatched, and the courier are requested to contact you before the actual delivery in order to make the final delivery arrangements as convenient as possible for you.
Q: Will I need to be at home to receive the order?
Yes, you will need sign for delivery.
Q: How do you ship your goods ?
All shipment's by air or road are fully insured and we offer a door to door service.
•General Information
•Delivery and shipping
•Payment and Purchasing
•Warranty and Guarantees
•Other frequently asked questions
Q: What are your Payment options?
All credit cards, PayPal or Bank Transfer
Q: Can I Pay For My Order Upon Delivery or by Instalments?
The total payment is required before dispatch from our Distribution Centre. Our couriers are not licensed to collect payment on delivery.
Q: When do I have to pay for my furniture ?
We require payment before dispatch. Credit card or bank transfer.
Q: How do I pay with a bank funds transfer?
Email us at info@retroeurope.com, We will provide our full bank details. Please email,a copy of the bank transfer with your name, address, phone number and order.
Q. How can I order?
We accept orders 24 hours a day, 7 days a week via our secure Web site.
Q.How can I cancel or update an order I placed online?
To cancel or change an order, please send an e-mail to our Customer Service department.
Q: Can I have a Tax Invoice?
Kindly contact us at info@retroeurope.com and we will email a tax invoice with the breakdown of sales tax.
Q. Is it safe to order from you over the Internet?
Most certainly. We use a secure order system which encrypts the information that you input. This is the same level of protection used by the banks and financial institutions to ensure that your bank account information can be viewed online. We also do not store credit card information on our web servers. Once an order is placed the credit card number is immediately masked and cannot be fully accessed even by us.
Q. What Is Your Warranty/Guarantee Proceed?
All products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
•General Information
•Delivery and shipping
•Payment and Purchasing
•Warranty and Guarantees
•Other frequently asked questions
Q: How long is the Guarantee?
24 months - Retro Europe furniture has a 2 year manufacturers warranty. Total peace of mind at no extra cost.
Q: What is covered by the warranty?
We guarantee all our furniture for 2 years of normal use. We will repair or replace any defective item. However we will not cover any reasonable wear and tear, any modified furniture or blatant abuse including any indirect or consequential loss.
The manufacturers warranty applies only to the specific purchase from Retro Europe, and we may request the original purchase documentation or proof of purchase. All other warranties, express or implied, are excluded.
•General Information
•Delivery and shipping
•Payment and Purchasing
•Warranty and Guarantees
•Other frequently asked questions
Q. What is Your Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please contact us and we will assess the situation.
Q. What is Your Return Policy?
Please reference our Terms and Condition page for detailed shipping and returns information.
Q.Who Handles Customer Service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. We will do everything we can to make sure you are satisfied.
Q. What does it mean if my item is back ordered?
We strive to keep our site up to date and accurate and maintain very high stock levels. When we know that items are unavailable we immediately mark the item as non-order able, and advise you immediately of an eta. Should this not be convenient then the order is cancelled and should you made a deposit payment then this is automatically refunded in full with our apologises. Currently we are running in excess of a 98% stock availability level. Or you may wait until the item becomes available. It is entirely your choice.
Q. What happens if my item is out of stock?
Because we are selling these items online, it is sometimes difficult to ensure stock availability. You may email us at any time to ensure stock availability. If your item is out of stock we can provide you with an estimated delivery date.
Q. What happens if I receive my product and it has been damaged in transit?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. We shall have a replacement item sent out as soon as possible, at no additional cost to you. We shall also arrange to have the damaged item returned to our offices at our expense. Items damaged in shipping must be reported within 6 hours of your receipt of the item. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item.
•General Information
•Delivery and shipping
•Payment and Purchasing
•Warranty and Guarantees
•Other frequently asked questions
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In stock. Will usually dispatch within 24 hours. |
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In stock. Will usually dispatch within 24 hours. |
SAFE ONLINE PAYMENTS We process our payments through PayPal - a payment gateway provider. Your personal information is encrypted and processed securely. |
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TRUST RETRO EUROPE When you see the VeriSign brand, you know you are working with a certified and trusted provider. |
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