| About Us This web site is owned and operated by Retro Europe Meubles SL who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Retro Europe Maestro Francisco Oliver, Alicante, 03158, Spain Phone: 0034 966 180 158 Email: info@retroeurope.com Company number: B30835383 ''Retro Europe Muebles'' is a trading style in Europe. It is a wholly owned subsidiary of Wheeler International Hong Kong Ltd. All enquiries or correspondence for Wheeler International Hong Kong Ltd can be directed to wheeler.asia.com |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and MasterCard. If you do not wish to pay online, please contact us via phone or email. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. All orders and payments received are acknowledged without undue delay. Clients are advised of the received order and given the opportunity to correct any mistakes in the order or cancel before the order is completed. Should the buyer complete the order and change the order or cancel the order an additional charge of 10% of the value of the purchase will be deducted or charged to the buyer for credit card fees and administration fees.The supplier will advise the buyer of the dispatch and delivery time if there are any delays to an immediate dispatch. Also a confirmation email is sent to the buyer advising of the procedure relating to the returns of transit damage as contained in the terms and conditions. All orders are deemed to be in acceptance of our Terms and Conditions and from the contract of sale between supplier and buyer. Upon request our Terms and Conditions are available in all European languages. In respect of older or certain makes of computer equipment there may be a variance of appearance to the actual item, should you be in any doubt we invite you to accept the Company's offer of a free swatch or sample service. All contact via email, Fax or hard copy letter is conducted in the native or chosen language of the buyer. Orders are fully insured and include all taxes. All our products are compliant with British Furniture regulations and are fire resistant, all glass products are tempered and toughened. For International Orders outside of the EU Purchasers are responsible for any import duty or levy. Before completing your purchase please read our Terms and Conditions. If you have any questions or are unsure and require further clarification then email us before ordering. |
| Shipping And Handling All goods are individually inspected before shipment by members of our own staff. In the event of shipment damage, you must REFUSE delivery and mark the docket DAMAGED. The item will then be returned directly to the Company and we will send a replacement. All orders are available from stock and are dispatched immediately after cleared payment has been received subject to Public Holidays or Postal Strikes. In the unlikely event stock is not immediately available we will advise you of the expected delay period giving you the opportunity to wait or to cancel with an immediate full refund. You may request a consignment number in order to track your shipment. Delivery fees are maintained to the minimum and are a one man curb side service, however on larger items the driver will subject to available time and conditions assist you. In order to encourage this goodwill before ordering ensure that your entrances and doorways are sufficient for the items purchased. In respect of larger purchases going to apartment blocks it is the express responsibility of the purchaser for the carriage from the curb side to their respective property. At all times the customer is responsible to make all necessary and reasonable arrangements for their shipments from the designated point of delivery to their homes or businesses In respect of delivery times and days, we would ask you to be reasonably flexible as outside influences such as traffic do affect delivery times and we request you ensure that alternative arrangements are made in advance if you foresee any problems that you may have by not being available personally. We remind you that deliveries do require a signature, the courier will attempt to deliver your goods twice leaving confirmation cards and we urge you to respond to this communication immediately because in the event of the goods being returned to us the buyer will become liable to any subsequent delivery costs. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days. In the event of shipment damage not reasonably evident at the point of delivery the Company will still accept the return and replace the item provided and subject to the following:- (a) the buyer notifies the Company within 6 hours of the recorded time of delivery. (b) with photographic evidence. (c) the item is repackaged in its original packaging and wrapping. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All orders include VAT in the EU. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We try to provide you with as much information as possible on our website. We invite you to contact us by email with any questions or for further information. We take care to ensure your furniture is a safe product, we ask you apply basic common sense and do not use the furniture for any other purpose than it is intended for. The warranty starts from the date of delivery. To claim under the terms of the guarantee the buyer must email the Company advising us of the defect and you will be given an authorisation code. Do not attempt to return the goods before an authorised code has been issued. The customer is responsible for the cost of secure packaging, insurance and shipment to the Company. The guarantee does not cover the following: Any defect due to unauthorised repair or modification or due to mishandling or to transit damage not reported to the Company immediately upon receipt of the shipment which is to be within six hours of delivery. Any damage or defect to the upholstery. Any defect due to a fall, fire, shock, flood, natural disasters, environmental pollution or irregular power surges, improper storage in conditions of excessive humidity or temperatures. The sole liability of the Company under the guarantee shall be limited to replacing or repairing the defective part and any liability for any indirect or consequential loss or damage of any kind suffered or incurred by the customer due to a defect caused to any other accessories or equipment used with this product or any loss as a result from the delay in repairs is excluded. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0034 966 180 158 or write to us at Retro Europe Muebles SL, Numero 4-5, Poniente Poligona, Alicante, 03158 Spain. |
| Privacy Policy Retro Europe Meubles SL do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy In the event of all shipment returns the Company will still accept the return and replace the item or reimburse the payment provided and subject to the following:- (a) the buyer notifies the Company within 6 hours of the recorded time of delivery. (b) with photographic evidence relating to the reason for return. (c) the item is repackaged in its original packaging and interior wrapping without any evidence of wear or use to allow the item to be sold again in new and unused condition, and made available for a collection agent to collect within normal working hours i.e. 0900 to 1700 hours Monday-Friday. The Buyer is responsible for delivery and return costs, and for the return of the items, and for non damage returns will be charged a handling and restocking fee of 15%. The buyer make all reasonable efforts to ensure a return without delay and therefore be available between 0900 and 1700 hours during the week to ensure a prompt return with 7 working days of receiving the goods. Failure to apply or any delay resulting in additional collection costs will then be the responsibility of the buyer. The Company will provide a replacement at no cost whatsoever provided within these reasonable time scales all these conditions are fully satisfied. All orders received are deemed to be in acceptance by the buyer of these terms and conditions and we respectively request that should there be any confusion or greater clarity required of the terms and conditions the buyer contacts the seller before entering into a sale. |
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