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Home > Information > Terms and conditions

RETRO EUROPE ONLINE STORE
BUY RETRO FURNITURE ONLINE AND SAVE - UP TO 70% OFF RRP

 

Terms and conditions

The Supplier is referred to as The Company.

The Company is Retro Europe Muebles SL and all enquiries should be directed to info@retroeurope.com

Retro Europe is the European trading style for Retro Europe Muebles SL.

Your Privacy is Protected. The Company will never use or divulge your address. You will not receive unsolicited mail or email. Your confidentiality is secure.

Orders are fully insured and include all taxes. All our products are compliant with British Furniture regulations and are fire resistant, all glass products are tempered and toughened.

For International Orders outside of the EU Purchasers are responsible for any import duty or levy.

Before completing your purchase please read our Terms and Conditions. If you have any questions or are unsure and require further clarification then email us before ordering.



All orders are deemed to be in acceptance of our Terms and Conditions.


All goods are individually inspected before shipment by members of our own staff.  In the event of shipment damage, you must REFUSE delivery and mark the docket DAMAGED.  The item will then be returned directly to the Company and we will send a replacement.



In the event of shipment damage not reasonably evident at the point of delivery the Company will still accept the return and replace the item provided and subject to the following:- (a) the buyer notifies the Company within 6 hours of the recorded time of delivery. (b) with photographic evidence. (c) the item is repackaged in its original packaging and wrapping and made available for a collection agent to collect within normal working hours i.e. 0900 to 1700 hours.  The Company will make all the necessary arrangements for collection between these times and it is the responsibility of the buyer to be available between 0900 and 1700 hours on the pre-arranged date of collection, failure to apply will involve additional collection costs which will then be the responsibility of the buyer.  The Company will provide a replacement at no cost whatsoever provided all three conditions are fully satisfied.



All orders are available from stock and are dispatched immediately after cleared payment has been received subject to Public Holidays or Postal Strikes.  In the unlikely event stock is not immediately available we will advise you of the expected delay period giving you the opportunity to wait or to cancel with an immediate full refund. You may request a consignment number in order to track your shipment. Delivery fees are maintained to the minimum and are a one man curb side service, however on larger items the driver will subject to available time and conditions assist you.  In order to encourage this goodwill before ordering ensure that your entrances and doorways are sufficient for the items purchased.  In respect of larger purchases going to apartment blocks it is the express responsibility of the purchaser for the carriage from the curb side to their respective property.  At all times the customer is responsible to make all necessary and reasonable arrangements for their shipments from the designated point of delivery to their homes or businesses

All orders are deemed to be full and final and are non refundable. Due to the nature of our goods we do not accept orders on a sale and return basis or trial basis.  Returns are only accepted due to quality defects or transit damage.  We regret we cannot accept returns based on buyers remorse or due to any space measurements on the buyers part.  We do not wish to accommodate special circumstances, so please contact us if you have any issue requiring further clarification before placing an order.  We provide a 1 year limited warranty for all faults in manufacturing or material.  In respect of colours and shades of fabrics or wooden products it is virtually impossible to be 100% accurate as these vary on different monitors.



In respect of delivery times and days, we would ask you to be reasonably flexible as outside influences such as traffic do affect delivery times and we request you ensure that alternative arrangements are made in advance if you foresee any problems that you may have by not being available personally.  We remind you that deliveries do require a signature, the courier will attempt to deliver your goods twice leaving confirmation cards and we urge you to respond to this communication immediately because in the event of the goods being returned to us the buyer will become liable to any subsequent delivery costs.


We try to provide you with as much information as possible on our website. We invite you to contact us by email with any questions or for further information.  We take care to ensure your furniture is a safe product, we ask you apply basic common sense and do not use the furniture for any other purpose than it is intended for.  The warranty starts from the date of delivery.  To claim under the terms of the guarantee the buyer must email the Company advising us of the defect and you will be given an authorisation code.  Do not attempt to return the goods before an authorised code has been issued.  The customer is responsible for the cost of secure packaging, insurance and shipment to the Company.

The guarantee does not cover the following:
Any defect due to unauthorised repair or modification or due to mishandling or to transit damage not reported to the Company immediately upon receipt of the shipment which is to be within six hours of delivery.

Any damage or defect to the upholstery. Any defect due to a fall, fire, shock, flood, natural disasters, environmental pollution or irregular power surges, improper storage in conditions of excessive humidity or temperatures.

The sole liability of the Company under the guarantee shall be limited to replacing or repairing the defective part and any liability for any indirect or consequential loss or damage of any kind suffered or incurred by the customer due to a defect caused to any other accessories or equipment used with this product or any loss as a result from the delay in repairs is excluded.